Bristows is trusted by leading providers of information technology services to help them manage the issues that arise when their commercial relationships have stopped working.

With experts in software licensing, projects and services, our team is known for its ability to get a grip on demanding and technically difficult disputes. We have years of experience handling some of the largest and most complex cases. We support our clients by helping them to identify and manage risks early, to anticipate change and to make the most of their contractual or commercial positions, including through renegotiation or formal legal action.

We also specialise in commercial issues relating to the provision of services and online platforms, such as liability for copyright infringement and the regulatory and jurisdictional points which often arise in the context of claims involving internet companies and websites.

Whilst we are experienced litigators, our starting point is to explore and discuss how to resolve a dispute before it escalates. We use the latest advanced technology and reporting tools to help our clients to get an early understanding of their position so that they can develop strategies to match their risk appetite and commercial objectives

Key contacts

Anna Cook

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Angela Fouracre

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Robert Graham

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Experience

Pursuing software licence claims: Acting for a software vendor to pursue its audit rights in respect of various disputes involving strong evidence of software misuse. 

Software project dispute: Acting for a major manufacturer in respect of a dispute arising from the supplier's failure to deliver software relating to the identification and tracking of inventory. 

Renegotiating disputed payments in an ongoing project: Helping a client that was owed a very large sum of money by its customer, and whose ability to meet its commitments to pay its subcontractors was thereby threatened. 

Dispute arising from a failing IT system: Assisting a global client with a failing legacy IT system that did not meet its needs. 

Exit management, BPO, change management: Advising a supplier about the delayed delivery of services under a business process outsourcing (“BPO”) contract.  

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What others say

“Responsive, flexible, efficient, cost-effective and creative.”

Chambers and Partners 2021

“They are real specialists in this field and are extremely hard-working.”

Chambers and Partners 2021

“Noted for particular strength in IP litigation and the licensing of telecoms SEPs.”

Chambers and Partners 2021

“Bristows’ lawyers are ‘brilliant at communicating and very good team players’.”

Chambers and Partners 2021

“Very client-focused and good on quality.”

Chambers and Partners 2021

“An excellent firm”

Chambers and Partners 2021

“Commentators describe the team members as ‘extremely competent and very pragmatic’.”

Chambers and Partners 2021

“Superb technology law and commercial advice to customers and suppliers of IT and business process services.”

Chambers and Partners 2021

“Focused on solving problems.”

Legal 500 2021

“The Bristows team is focused on getting to know your business and the objectives you are trying to achieve.”

Legal 500 2021

“They are excellent in managing our internal and external needs.”

Legal 500 2021

“They are cost effective and cost benefit conscious and manage the legal budget closely to your company needs.”

Legal 500 2021

“Bristows lawyers provide us with quick, high quality and to the point advice and come up with business solutions.”

Legal 500 2021

“The entire Bristows TMT team consists of highly skilled professionals, with a business acumen and intimacy, as well as understanding of the legal parameters of our company.”

Legal 500 2021

‘Efficient, effective, and a pleasure to work with.’

Legal 500 2021

Recent rankings and awards

Commercial Litigation
Leaders League UK 2020