Bristows is trusted by leading providers of information technology services to help them manage the issues that arise when their commercial relationships have stopped working.

With experts in software licensing, projects and services, our team is known for its ability to get a grip on demanding and technically difficult disputes. We have years of experience handling some of the largest and most complex cases. We support our clients by helping them to identify and manage risks early, to anticipate change and to make the most of their contractual or commercial positions, including through renegotiation or formal legal action.

We also specialise in commercial issues relating to the provision of services and online platforms, such as liability for copyright infringement and the regulatory and jurisdictional points which often arise in the context of claims involving internet companies and websites.

Whilst we are experienced litigators, our starting point is to explore and discuss how to resolve a dispute before it escalates. We use the latest advanced technology and reporting tools to help our clients to get an early understanding of their position so that they can develop strategies to match their risk appetite and commercial objectives

Key contacts

Anna Cook

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Angela Fouracre

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Robert Graham

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Experience

Pursuing software licence claims: Acting for a software vendor to pursue its audit rights in respect of various disputes involving strong evidence of software misuse. 

Software project dispute: Acting for a major manufacturer in respect of a dispute arising from the supplier's failure to deliver software relating to the identification and tracking of inventory. 

Renegotiating disputed payments in an ongoing project: Helping a client that was owed a very large sum of money by its customer, and whose ability to meet its commitments to pay its subcontractors was thereby threatened. 

Dispute arising from a failing IT system: Assisting a global client with a failing legacy IT system that did not meet its needs. 

Exit management, BPO, change management: Advising a supplier about the delayed delivery of services under a business process outsourcing (“BPO”) contract.  

Latest articles

What others say

The firm "always looks to provide solutions and alternate ways to achieve the right outcomes."

Chambers and Partners Global 2020

"the firm's "collaborative approach," its "strong foundational knowledge of outsourcing" and the fact that it is "willing to embrace and incorporate new concepts" are key assets during international projects".

Chambers and Partners Global 2020

The team has "great insight into the tech sector and deep knowledge of the industry."

Chambers and Partners Global 2020

"Bristows always stand out in terms of clarity and prompt turnaround."

Chambers and Partners Global 2020

A source is impressed by the firm's ability to "cover the UK and EU" and at the same time "feed in to broader advice."

Chambers and Partners Global 2020

"They are experienced in co-ordinating or handling matters across Europe, through their good network of law firms."

Chambers and Partners Global 2020

"Clients particularly turn to the firm for its ability to lead cross-border technology projects across the EU"

Chambers and Partners Global 2020

"Comprehensive IT practice with powerful resources for major commercial transactions and complex litigation"

Chambers and Partners 2020

"The lawyers have a keen sense of the commercial aims of their clients and how to focus strategy so as to achieve those aims and they have an exceptional understanding of the commercial markets in which their clients operate".

Legal 500 2020

Bristows "is more than a collection of lawyers; it is a real team working together - and for each other - for a common client-focused goal."

Legal 500 2020

"The commercial and technology disputes team promoted Angela Fouracre, who ‘impresses with the high quality of her work’."

Legal 500 2017

"Anna Cook is recommended for her handling of high-value IT disputes. Her client base includes multinational digital media companies and financial services infrastructure providers."

Chambers and Partners 2019

"Overall, the Bristows' commercial litigation team working on this claim have been excellent. They are consistently responsive and the quality of their legal services has been top-drawer."

Chambers and Partners 2017

"It has particular industry sector expertise in IT, consumer products and life sciences, and has recently grown its practice in both disputes relating to the misuse of confidential information and the work it handles for financial services businesses. The team also regularly acts in cross-border Russian and CIS-related litigation and arbitration."

Legal 500 2017

"Bristows LLP has a strong client following in the commercial contracts space, owing to its 'high degree of partner-level engagement'"

Legal 500 2019

Recent rankings and awards

Commercial Litigation
Leaders League UK 2020