We advise on complex, strategic global outsourcing projects for some of the most sophisticated users of services across the full range of business processes. We also advise leading suppliers on outsourcing bid support and customer negotiations. Our specialist lawyers are experienced in all the varied elements of outsourcing including procurement strategies, pricing, service level agreements, TUPE, corporate, tax and property issues.
Our experienced team has the capacity, technical understanding and commercial expertise to advise and guide you efficiently through all stages of any outsourcing project. From systems integration and multi-sourcing, to digital transformation and global business services, we regularly work on some of the highest-profile IT and BPO projects in the market.
On the customer side, we work with clients in a wide range of sectors including life sciences, financial services, energy, retail and the public sector. We help them throughout the project lifecycle, from structuring the deal and the procurement process, to contract negotiation, transition and implementation. During the life of the deal, we’re often called upon to advise on contract management issues, while towards the end of the term we regularly assist with re-procurement and exit planning strategies.
We act for several top-tier outsourcing suppliers. We provide bid support, including responses to RFPs, risk analyses on customer contracts, and lead customer negotiations. We quickly get up-to-speed with their risk management approach so we can embed ourselves within the bid team and advise in our clients’ full legal and business context.
We also deal with projects which are delayed or when there are disputes about the required scope, quality and standards. We help clients to identify and manage risks early, to anticipate change and to make the most of their contractual positions, including through renegotiation or formal legal action. We are well versed in helping clients manage outsourcing disputes alongside our expert IT disputes team.
From our London office we often work with our global network of experts to provide a seamless service on international outsourcing projects. We lead global deals on behalf of clients, project managing and integrating specific advice from outsourcing experts in the relevant jurisdictions, ensuring a globally-compliant roll-out in key areas like HR and TUPE, data privacy and sector-specific regulations that apply to outsourcing. On global outsourcing projects, we offer our clients the convenience of ‘one firm’ – one set of instructions, one conflict check and one invoice.
