Podcast: Service Level Agreements – a practical guide

The Roadmap - Bristows technology law podcast series


In this episode of The Roadmap, our technology lawyers Rob Powell and Vik Khurana discuss how to approach service levels, something crucially important but often overlooked in technology contracts.

This episode is aimed at those who would like to know:

  • As a customer, what service commitments are you actually receiving?
  • How practical are service level agreements (SLAs) in reality?
  • Will they ever be triggered and do they offer a worthwhile remedy? 
  • What are the key issues to look out for from a legal perspective when reviewing SLAs?

If you have any feedback, questions, or comments, please email us at theroadmap@bristows.com

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